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BMC Helix Business Workflows

Engaging omni-channel experiences that simplify the way
business service gets delivered

Datasheet:

BMC Helix Business Workflows

Video:

BMC Helix Discovery Overview

BMC Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way.

Transform the way you manage, automate and scale business services

Reduce the complexity created by disparate workflow and case management tools with a structured and measured way to collaborate across business functions.

Effectively manage the full range of IT assets

Line of Business Manager

Increase performance with drag-and-drop workflows

Your responsibility for team management, budget planning, and process improvements means continually addressing case management reporting, and demonstrating the business value of your organization.

With BMC Helix Business Workflows you can:

Agent/Case Worker

Amp up productivity with quick case creation

Your goal is to work fast and with high quality. You want tools that help you deliver a great experience by registering and resolving customer issues quickly and effectively, and building on the knowledge base that you and other specialists rely on.

With BMC Helix Business Workflows you can:

Business Analyst

Encourage collaboration and change

You champion the digital workplace and look for ways to translate innovative ideas into solutions. Your job is to understand the needs of the business, turn them into functional requirements, and ensure applications are aligned as business needs change.

With BMC Helix Business Workflows you can:

Employee

Increase individual efficiency and productivity

You travel often, use multiple devices, and spend a lot of time online collaborating with others. You like to solve issues on your own and need quick and easy access to all IT services as well as non-IT resources.

With BMC Helix Business Workflows you can:

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