BMC Helix ITSM is the
next generation of Remedy

Datasheet:

Analysis Research:

BMC Helix ITSM is industry-leading service management that uses intelligent automation to transform best-practice ITSM principles you’ve come to appreciate from Remedy into the modern agile service solutions businesses need.

Intelligent service automation capabilities for faster, more accurate and efficient ways of delivering agile service innovations
BMC Helix Multi-Cloud Broker provides a secure, seamless service experience across multi-cloud environments
Powerful, stunning reports and visualizations allow data-driven insights
Modern persona-based UX optimized across devices
Proactive problem and incident management helps find potential issues and rapidly resolve them
New BMC Helix iPaaS delivers industry-leading iPaaS to increase usability, adaptability, and scalability
Optimized for ITIL® 4
Winner of the SaaS Award for Best SaaS for Ticketing or Event Management

Document and coordinate activities for change requests across your entire IT landscape—from data centers to desktops.
40% reduction in failed changes through controlled release management
55% reduction in cost per change event by using automated collision detection and impact analysis
35% increase in process efficiency with out-of-the-box ITIL alignment
33% reduction in level-one ticket costs as a result of reduced help desk calls