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BMC Helix Remedyforce

Reduce service desk calls by 10% through integrated endpoint managaModern, flexible, predictive service management for mid-size companiesement

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BMC Helix Remedyforce

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BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

Built with speed and flexibility in mind

Take BMC Helix Remedyforce on your journey from service management excellence into the cognitive future

Service Management Excellence

Realize value in 45 days or less

Make your IT department a key enabler of digital transformation and a strategic business partner. Designed with the needs of mid-size businesses, BMC Helix Remedyforce cost-effectively addresses the full range of ITSM requirements with the stability, scalability, and security your business demands, plus the modern experience today’s users expect.

Multi-Cloud Digital Enterprise

Drive compliance, reduce risk, and increase visibility across multi-cloud environments with BMC Helix Remedyforce ITSM + ITOM

Once you have a modern service desk aligned to the business, BMC Helix Remedyforce can extend your ITSM to IT Operations Management (ITOM) to give you visibility and control of your endpoints and assets, on-premises and in the cloud.

Predictive ITSM

Transform your IT department from reactive to proactive and predictive

BMC Helix Remedyforce makes the power of artificial intelligence, machine learning, and automation accessible and affordable through easy-to-add modules. Deliver intelligent omni-channel experiences throughout the service portfolio, improving accuracy and customer experience while reducing costs.

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