Wordtext Systems, Inc.
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BMC Helix Operations Management with AIOps
Make better decisions faster with award-winning intelligence and automation
BMC Helix operations management uses service-centric monitoring, advanced event management, root cause isolation, and intelligent automation to improve performance and availability.
Predictive IT with AIOps, machine learning, advanced analytics, and automation
- Open integrations ingest metrics, events, and topologies from third-party solutions for extensive visibility
- Dynamic service modeling generates a topology view of services that is leveraged for service-centric monitoring and root cause isolation
- Service-centric monitoring delivers continuous visibility into the state of business services
- Intelligent analytics detects trends, patterns, and anomalies and sends predictive alerts before baselines are breached
- AI and ML-driven event correlation, situation management, and root-cause isolation for reduced MTTR Intelligent automation identifies opportunities for
- Intelligent automation identifies opportunities for automated corrective action
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Winner of the 2021 AI Breakthrough Award
Proactively increase service performance and availability
Intelligently manage operations across complex IT environments
Behavioral Monitoring
For proactive problem identification
- Intelligent anomaly detection (univariate or multivariate) triggers events and notifications based on one or more metrics behaving abnormally
- Proactive notification of issues enables corrective action before service impact
- Network event monitoring using Entity.
Advanced Event Management
Analyze and manage events for follow-up corrective action
- Easily create and edit customized policies to control and manage events, reduce unnecessary event noise, and take corrective action
- Ingest external events by leveraging open RestAPIs to import data from third-party monitoring solutions
- Consolidate internal and external events and metrics into a single view, providing the breadth and depth of visibility needed to analyze large groups of events and rapidly determine root cause
- Use machine learning to find outliers and hard-to-detect problems to proactively identify events, avoid downtime, and speed MTTR
AIOps
Intelligence, machine learning, analytics, and automation for proactive operations management
- Open Integrations: Ingest events and topologies from third party solutions using out-of-the-box adapters to maximize visibility and coverage
- Dynamic Service Models: Datastore that crosses the BMC Helix Platform and uses a rules-based engine to correlate, analyze, and combine data into unified topology view for search and impact analysis
- AI/ML-based Situation Monitoring: Intelligently correlate and group events to reduce event noise, gain visibility, and improve MTTR
- Service-Centric Monitoring: Provides a view of the state of key services with visualizations including heat maps and tile views with drill-down capabilities to root cause
- AI/ML-powered root cause isolation: Identify the root cause of a potential service impact with an analysis that includes events, metrics, and topology to speed corrective action
- Intelligent Automation: Use a policy and event-driven automation broker to identify opportunities for automated corrective action
Rich Dashboards
Persona-based dashboards for rich visualizations
- Transform data into actionable information using BMC Helix Dashboards
- Enable visualization of events and metrics using advanced analytics
- Transform data queries into easy-to-understand visualizations using custom or out-of-the-box display formats
- Provide cross-launch drill-down capabilities
- Allow multi-tenancy with full, role-based access control
- Use out-of-the-box panel plug-ins for new and expanded data visualizations
