Wordtext Systems, Inc.
It's our business to grow your business
BMC Helix Business Workflows
Easily manage services across functions
by defining and automating workflows
PRODUCT DESCRIPTION
BMC Helix Business Workflows is an intelligent service management solution for Lines of Business that empowers business leaders to manage, automate, and scale service delivery to drive peak efficiency.
KEY FEATURES
Transform the way you manage and scale services:
- Omni-channel engagement that extends traditional channels to include chatbots
- Self-service – Provides a service catalog to employees via a universal browser or mobile app
- Case management – Manages case lifecycles with templates, tasks, and resources
- Knowledge management – Creates and maintains knowledge across the organization
- Service targets – Defines and tracks service level targets