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Sophos Rapid Response

Emergency Cyber Incident Response Service


Every Second Counts During an Attack

When responding to an active threat, it is imperative that the time between the initial indicator of compromise and full threat mitigation be as brief as possible. As an adversary progresses through the kill chain, it is a race against time to ensure they are unable to achieve their objectives. With Sophos Rapid Response, we get you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? Onboarding starts within hours, and the majority of customers are triaged in 48 hours. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.

Rapid Identification and
Neutralization of Active Threats


Immediate help

Sophos quickly triages, contains, and neutralizes active threats


Threat removal

Eject adversaries from your estate to prevent further damage


24/7 monitoring

Incident response and always-on monitoring for 45 days


VIP treatment

Work with a dedicated point of contact and response lead


Post-incident analysis

Threat summary detailing investigation and all actions taken



Predictable pricing

Upfront, fixed cost with no hidden fees


45 Days of 24/7 Monitoring and Response

The Sophos Rapid Response team are specialists at neutralizing active threats. The moment the incident is resolved and the immediate threat to your organization is neutralized, we transfer you to Sophos MTR Advanced, our top-tier service, in “authorize” threat response mode. This provides around-the-clock proactive threat hunting, investigation, detection, and response.

Should the threat return or a related threat emerge, we will be there ready to respond at no additional cost to you. If you are under attack for 45 days, we defend you for 45 days during your subscription term.


Aligned Incentives

Traditional Incident Response (IR) services are priced hourly, so you risk underestimating the time required to fully mitigate a threat. This leaves you open to needing to purchase additional hours. Worse, it incentivizes the traditional IR service to maximize the number of hours their response takes.

Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. And it’s delivered remotely, so we can initiate response actions on day one. It is in our interest, and yours, to get you out of the danger zone as expeditiously as we can, as time is never a factor in cost. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.

Key Metrics


~ 2 hours

Average time to begin onboarding is within hours


45 days

Ongoing expert monitoring and response


48 hours

Majority of customers are triaged in two days or less


24/7 coverage

Threat hunting, detection, and incident response


Sophos Investigative Process

The Sophos investigative framework for threat hunting and response is based on the military concept
known as the OODA loop: Observe, Orient, Decide, Act.

How Can We Help?

Whether you’re ready to speak someone about pricing, want to dive deeper on a specific topic,
or have a problem that you’re not sure we can address, we’ll contact you with someone who can help.

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Become a Partner

With the ever-changing demands of the industry, we are constantly in search of the right partners to help businesses grow and reach its full potential. Become a partner now! Fill out the form below and we’ll send you the Dealer Application Form.


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