Your business lives and dies by its customers, and your customers expect more now than ever before. Today’s customer journeys are omnichannel, seamlessly moving between phone, email, SMS, web chat, social media and in-person communications.
Retain customers and attract new ones by engaging them on their preferred device and media.
Analytics tools that measure employee productivity and management tools to increase effectiveness.
Increase customer satisfaction, lower customer effort and improve net promoter scores.
Revolutionize customer interactions with Mitel’s Artificial Intelligence (AI) contact center and call center solutions that transform your customer experience.
Mitel Workforce Optimization captures the “voice-of-the-customer” and analyzes the interactions to spot opportunities to develop happy, competent employees that are motivated to deliver an exceptional customer experience.
Obtain valuable insights into why customers call you, the problems they face, and how to best meet their needs by making data-driven decisions on business processes while ensuring workforce performance and quality management metrics are achieved. Mitel’s Workforce Optimization suite provides Interaction Recording, Quality Management & Speech Analytics.
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