Technical Services
WSI Technical Center, the services division of WSI (a value-added IT distributor) is an authorized repair and service center for all product lines carried by the company.
WSI Technical Center is an authorized repair and services center for all product lines carried by the company. The center’s main objective is to offer superior pre- and after-sales support to resellers and end users by providing consultation services, repair, and maintenance services. The center also sells spare parts for one of its products. WSI’s team of engineers undergoes regular training and examinations with the company’s principals to keep them updated on the latest technologies and techniques. The engineers are certified to act for and in behalf of its principals to do consulting, repairs and services on their products.
Advantage
Free unlimited phone and email support
Free labor and diagnostic charges for unlimited number of service requests
Regular preventive maintenance visits
Free/Discounted rates on spare parts.
Benefits
All requests for service for equipments under a maintenance agreement is tagged priority and will be handled within a committed response time depending on the service level agreement against requests under Time and Material basis.
Better Fund Allocation
Limit unnecessary overhead cost due to unforeseen equipment failure.
Cost Savings
Discounts for all repair charges not covered by the Agreement.
Peace of Mind from the Service Provider
Acquire support from an HP Authorized Repair Partner with certified HP technical personnel and with more than 20 years of service experience.
Proactive Failure Detection
Identify possible point of failures before the equipment actually fails during the scheduled Preventive Maintenance visits.