IT Service Management

Create efficient IT operations services to help improve the user experience

Unleash IT Productivity

Drive your business forward with a unified IT service system that establishes seamless operations. Enhance your business support capabilities and ensure uninterrupted, healthy business services. Continuously improve your operational efficiency to unlock new levels of productivity.

Gain Insight into the Value of IT Services

Leverage data-driven insights to quantify the effectiveness of your IT service personnel. With our advanced multi-dimensional and real-time data analysis capabilities, IT departments gain the power to achieve meticulous management and effectively showcase their value proposition.

IT Service Workflow Management

By adopting ITIL4 and user best practices, our systems support a range of classic service workflows. These encompass service request management, fault management, problem management, change management, publishing management, configuration management, and service catalogue management.

Service Level and Quality Evaluation

Gain a holistic understanding and evaluate the quality, level, and value of your enterprise IT services from a global perspective through comprehensive monitoring of all ticket data, while utilising targeted quantitative evaluations to proactively enhance service quality and elevate your IT operations to new heights.

Daily Work Management

Deliver efficient solutions to streamline the daily work of IT operations. This includes managing routines, on-call schedules, knowledge bases, changing calendars, notifications, and visual reports.


Get in touch!

Have a question? Concern? Request? We’d love to hear from you. Connect with us through the following ways.


WSI Corporate Center 1005 Metropolitan Avenue, Corner Kakarong, Makati, 1205 Metro Manila


8 a.m. to 5:30 p.m., Monday-Friday


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