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BMC Helix Remedyforce
Reduce service desk calls by 10% through integrated endpoint managaModern, flexible, predictive service management for mid-size companiesement
BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
Built with speed and flexibility in mind
- Intelligent, omni-channel self-service with intuitive portal for employees to resolve their own issues
- Comprehensive functionality: Incident, problem, change, service level management, self-service, discovery and asset management
- Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
- Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
- No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing
Take BMC Helix Remedy force on your journey from service management excellence into the cognitive future
Service Management Excellence
Realize value in 45 days or less
Make your IT department a key enabler of digital transformation and a strategic business partner. Designed with the needs of mid-size businesses, BMC Helix Remedyforce cost-effectively addresses the full range of ITSM requirements with the stability, scalability, and security your business demands, plus the modern experience today’s users expect.
- Comprehensive, easy-to-implement ITSM
- Built on Salesforce—the #1 scalable, secure, and stable cloud platform
- Insight and visibility through dashboards, reporting, and analytics
- Intelligent, omni-channel experience for agents and users
- Smart Business Practices for service requests, incidents, and lines of business (IT, HR, Facilities)
- Simple, value-based pricing
Multi-Cloud Digital Enterprise
Drive compliance, reduce risk, and increase visibility across multi-cloud environments with BMC Helix Remedyforce ITSM + ITOM
Once you have a modern service desk aligned to the business, BMC Helix Remedyforce can extend your ITSM to IT Operations Management (ITOM) to give you visibility and control of your endpoints and assets, on-premises and in the cloud.
- Out-of-the-box ITIL® content
- Automated agentless discovery
- Dependency mapping between applications and services
- Lifecycle management to track availability and optimize investments
- Remote management to solve device issues
- CMDB automation through normalization and reconciliation across multiple data sources
Predictive ITSM
Transform your IT department from reactive to proactive and predictive
BMC Helix Remedyforce makes the power of artificial intelligence, machine learning, and automation accessible and affordable through easy-to-add modules. Deliver intelligent omni-channel experiences throughout the service portfolio, improving accuracy and customer experience while reducing costs.
- Smart Suggestions for Agents match and automatically resolve multiple related tickets and match relevant knowledge articles, service request templates, and broadcasts to incidents
- Smart Suggestions for Users automatically suggest the most relevant resources when a user enters a ticket, reducing support costs and increasing user satisfaction
- Collaboration enabled via Chat, Chatter, Salesforce Mobile and Salesforce Communities