BMC Helix ITSM

Integrated, AI-driven service management.
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Overview
Key Benefits
Overview

Boost your ITSM with a comprehensive, integrated service management solution augmented by agentic AI.

View datasheet
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successful root cause identification

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faster incident resolution

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increase in operational efficiency

Deliver better support outcomes for your users

  • AI agents
Empower human experts with AI agents that automate tasks, surface insights, and provide recommendation
  • Integrated, intelligent knowledge management
Gather, consolidate, and share organizational knowledge with AI assistance, to deliver better support outcomes and faster service team enablement.
  • Conversational customer assistance
Support end users with intelligent and adaptive AI assistants, improving customer satisfaction and reducing load on support teams.

Respond faster and more proactively to issues

  • AI-driven incident clustering
Identify major incidents and problems early with AI insights, ensuring a faster and more effective response to serious issues.
  • Better collaboration, ChatOps, and swarming with AI
Improve resolution times by enabling improved cross-team collaboration using collaboration platforms, assisted by agentic AI.
  • Intelligent change risk analysis

Enhance organizational innovation and reduce change-related failures, with smart AI-driven risk analysis.

Realize service and operations excellence in complex enterprise environments

  • Integrated discovery and AIOps
Provide support teams with intuitive insights into complex service infrastructures and configurations.
  • Unified service and operations management
Collaborate with operations management to identify probable causes of issues, speeding accurate responses and resolutions.
  • Knowledge capture and learning
Automatically capture knowledge from investigations and resolutions, to grow organizational knowledge and improve support outcomes.

Talk to Us

Contact us using the information below. We’ll respond promptly to your inquiries and feedback

Phone

+63 2 8858 5555

email

Email

sales@wsiphil.com.ph

Address

WSI Corporate Center 1005 Metropolitan Avenue,
Corner Kakarong, Makati, 1205 Metro Manila

Schedule

8:00am - 5:00pm, Monday - Friday 

				
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