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The Compliance Standard is Shifting and Arctera is Helping Lead the Way

In regulated industries, compliance has always been table stakes. But today, the bar is rising. With the proliferation of mobile messaging, collaboration tools, voice and video communications, and now AI-generated content, legacy governance strategies simply can’t keep up. That’s what makes Gartner’s latest Critical Capabilities for Digital Communications Governance and Archiving report so timely, and so validating for us at Arctera.

At Arctera, we’ve long believed that modern compliance requires more than just storage and supervision, it requires intelligence, integration, and adaptability. This report reflects the urgency and momentum we’re seeing in the market, and I’m proud to see our platform, Arctera Insight, recognized for excelling across multiple use cases, including Archive & Retention, Regulatory Compliance, Investigations, and User Governance.

AI and Converged Content Are No Longer “Next”, They’re Now

What stood out in the report is how rapidly AI and unified content governance are becoming must haves. Enterprises are consolidating text, voice, and video oversight into unified platforms and demanding capabilities that reduce noise while surfacing real risk, something Arctera Insight was purpose-built to deliver and what our customers and partners have entrusted in us over the 25+ years we’ve been in market.
At Arctera, we’ve leaned into this shift by integrating Azure OpenAI Services to power transcription, summarization, and investigation workflows. Arctera Insight Platform supports multi-format content capture with full-fidelity rendering, cross-channel threading, and timeline views, because context matters. And with our AI assistant, teams can now query, summarize, and analyze communications data in natural language, reducing time to insight and enabling faster action.

Hybrid Flexibility Matters

One of the things that sets Arctera apart is our deployment flexibility. Whether customers need SaaS, on-prem, or hybrid options, we deliver, we know compliance isn’t one-size-fits-all. We also know trust is everything in regulated markets. That’s why we continue to invest in secure-by-design infrastructure, comprehensive coverage, and native content integration, not bolted-on features.

From Governance to Strategic Advantage

What this year’s report makes clear is that compliance is no longer just a defensive strategy. When done right, it becomes a competitive differentiator, enabling agility, reducing risk, and building customer trust. At Arctera, we’re not just keeping up with this shift—we’re helping shape it.

I continue to say and believe in this strategy, the future of communications compliance isn’t just about archiving, it can’t be, it’s about capturing what matters, understanding it faster, and staying ahead of risk in a digital world that won’t slow down. And we’re just getting started.

See how Arctera is redefining compliance— get the Gartner® Critical Capabilities for Digital Communications Governance and Archiving (DCGA) Solutions Report.

Written by Victor Villegas (Head of Product and Solutions Marketing)

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