What is Dynamics 365?

Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights.

See the whole picture for the insights that drive results

Get more from your data

See your business and customer data in one place—across hundreds of sources—for a single, 360-degree view of your organization.

Connect your entire business

Create a single source of truth by seamlessly sharing data across every line of business—breaking through organizational barriers.

Act on insights for better outcomes

Shift from being reactive to proactive with continuous business and customer insights that guide you to faster results.

Accelerate success with the connected business cloud

Choose one, some, or all. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business—including sales, marketing, service, operations, and commerce. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results.

  • Intelligent sales and marketing
  • Proactive customer service
  • Connected field service
  • Modern finance and operations
  • Connected commerce

Turn prospects into engaged customers

  • Nurture more sales-ready leads.
  • Personalize buyer experiences.
  • Build customer relationships at scale.
Explore these intelligent sales and marketing apps:
Dynamics 365 Sales >
Dynamics 365 Marketing >
Dynamics Customer Insights >

Exceed your customers’ expectations

  • Empower your agents to take the right action.
  • Personalize customer interactions across channels.
  • Speed resolutions with automated workflows.

Resolve service issues before they occur

  • Deliver timely, proactive field service.
  • Detect service issues remotely with IoT.
  • Use insights to schedule preventive maintenance.

Accelerate your business growth

  • Elevate your financial performance.
  • Bring processes together to streamline operations.
  • Help your employees succeed.

Engage every shopper, everywhere

  • Create omnichannel customer experience.
  • Centralize merchandising, inventory, and fulfillment.
  • Personalize the shopping experience at every touch point.

Powerful flexibility, endless possibilities

Make Dynamics 365 your own. Seamlessly connect and build on your solution with Microsoft Power Platform, Microsoft Azure, Microsoft 365, and hundreds of other familiar business tools—or add mixed reality and the Internet of Things (IoT) for innovative new experiences.

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