Take control of your mission-critical IT with Helix. We bring service and ops together with agentic AI. You save time, money, and sanity.
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Unpack the approach
TRUSTED BY INDUSTRY LEADERS
AGENTS

Agentic AI for ServiceOps that scales with your business

Meet the intelligent agents powered by generative AI that support teams, boost productivity, enhance self-service, and provide better answers.
Change Risk Advisor
Log Analyzer
Situation Analyzer
Vulnerability Resolver
Best Action Recommender
Ops Swarmer
AIOps
Change Risk Advisor
Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.
AIOps
Log Analyzer
Provides in-context situational insights from log data, summarizing large volumes of information in simple language.
AIOps
Situation Analyzer
Improves insights by eliminating event noise and providing context with correlating data from multiple alerts, traces, and metrics.
AIOps
Vulnerability Resolver
Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.
AIOps
Best Action Recommender
Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.
AIOps
Ops Swarmer
Speeds incident resolution by bringing together stakeholders, integrating enterprise collaboration tools, and delivering AI insights, summaries, and ticket updates.
ITSM
Service Collaborator
Works with support experts to multiply their productivity, delivering actionable insights and advice for faster incident resolution. Automates ticket classifications, answers agent queries, and intelligently routes incidents.
ITSM
Employee Navigator
Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.
ITSM
Insight Finder
Unlocks actionable, in-context insights, improving decision making with AI-powered conversations and causal analysis.
ITSM
Knowledge Curator
Improves resolution accuracy and self-service engagement by enhancing knowledge base accuracy and relevance through automated validation and normalization of knowledge articles.
ITSM
Service Catalog Curator
Simplifies service catalog creation, providing effortless curation, workflow creation, and personalization for your unique needs.
Service Collaborator
Employee Navigator
Insight Finder
Knowledge Curator
Service Catalog Curator

AIOps

Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.
Provides in-context situational insights from log data, summarizing large volumes of information in simple language.
Improves insights by eliminating event noise and providing context with correlated data from multiple alerts, traces, and metrics.
Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.
Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.
Speeds incident resolution by bringing together stakeholders, integrating enterprise collaboration tools, and delivering AI insights, summaries, and ticket updates.

ITSM

Works with support experts to multiply their productivity, delivering actionable insights and advice for faster incident resolution. Automates ticket classifications, answers agent queries, and intelligently routes incidents.
Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.
Unlocks actionable, in-context insights, improving decision making with AI-powered conversations and causal analysis.
Improves resolution accuracy and self-service engagement, by enhancing knowledge base accuracy and relevance through automated validation and normalization of knowledge articles.
Simplifies service catalog creation, providing effortless curation, workflow creation, and personalization for your unique needs.
SOLUTIONS

The BMC Helix portfolio at work

AIOps & Observability
Full visibility across hybrid and multi-cloud, with predictive alerts and automated remediation to keep services running at peak.
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Faster, smarter service delivery powered by AI-driven workflows and natural language interaction with BMC HelixGPT.
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Self-service, automation, and guided task orchestration that empower employees to work without the wait.
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SOLUTIONS

The BMC Helix portfolio at work

PERFORMANCE ENABLERS

Solving the pressures that slow you down

Economics of
Enterprise IT

Reduce IT costs by up to 20% through automation, resource optimization, and precise forecasting, all while increasing operational efficiency by 75%.

Agentic-Enhanced Enterprise

Deploy AI agents that detect, decide, and act, resolving up to 40% more incidents autonomously and preventing 70% of incidents from reaching production.

Compliance & Security

Stay ahead of evolving regulations with continuous compliance checks, anomaly detection, and built-in security controls that reduce risk and strengthen enterprise resilience.

A Leader in Enterprise Service Management

BMC Helix Recognized as a Leader in The Forrester Wave™: Enterprise Service Managemen Platforms, Q4 2025

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TOP RATED FOR ITSM EXCELLENCE

BMC Helix Receives 2025 Top Rated Award by TrustRadius

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INDUSTRY LEADERSHIP

BMC Helix earns PinkVERIFY® certification across 18 IT service and operations managemen process areas

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Talk to Us

Contact us using the information below. We’ll respond promptly to your inquiries and feedback

Phone

+63 2 8858 5555

email

Email

sales@wsiphil.com.ph

Address

WSI Corporate Center 1005 Metropolitan Avenue,
Corner Kakarong, Makati, 1205 Metro Manila

Schedule

8:00am - 5:00pm, Monday - Friday 

				
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