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“The Reliable One,” Deploys Unify and Lives Up to Its Name.

Orlando’s motto is “The City Beautiful,” and the slogan for the Orlando Utilities Commission (OUC) is “The Reliable One.”

With this motto comes OUC’s intent to provide outstanding service to its 230,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.

The Task

Orlando Utilities Commission turned to Unify to:

The Solution

By implementing voice enabled Interactive Voice Response (IVR) to replace legacy Dual-Tone Multi-Frequency Interactive Response (DTMF IVR), OUC made the following internal and external communications improvements:

The Benefits

Unify empowered OUC to improve business communications and collaboration systems as well as enhance business processes to better support their diverse customer population. Benefits achieved:

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