IT Notification Management – How to get Notified on things that really matter
Timely updates are crucial to all businesses – especially in an increasingly complexed IT infrastructure. In a study by Gartner, IT downtimes cost companies a whopping $336,000 an hour. It becomes important therefore to that a stand-alone system should be installed to help reduce the risk of system downtimes and network bottlenecks.
This is where an IT notification management platform comes in handy.
How does this work?
IT notification management platforms are appliance-based or cloud-based systems that connects with SIEM, DCIM, ITSM and NMS systems. It sends out an alert each time a device or application connected to the system performs sub-optimally or experiences an unplanned downtime.
While systems have its own built-in notification module, a stand-alone IT notification management platform is superior in terms of its reachability. This means that you will be able to reach IT support personnel not only via email, but on mobile devices via SMS, social media apps and collaboration tools as well.
How does this help you?
Whether you have the right person contacted at the right time is something that could make or break your business. With the ability to reach your IT support personnel on mobile devices via SMS, social media apps and collaboration tools, you get faster responses to critical events and allows seamless communications whether with your staff or customers.
In short, your team finds out about issues before your users. And this is important. While losing network access can cause immediate pain in the form of lost productivity and opportunities, system downtime can cause more harmful long-term damage to a company – your brand and reputation.